Simple plans, fair usage
Every plan is a monthly base plus usage (per conversation and AI tokens) — so small months cost less and busy months scale smoothly. Cancel anytime.
- ✓2 team seats
- ✓500 conversations / month
- ✓100,000 AI tokens / month
- ✓AI assistant + human takeover
- ✓Shared inbox, notes & assignment
- ✗Website import (auto-training)
- ✗Saved replies & activity tracking
- ✗Proactive triggers
- ✗Auto-distribution to agents
- ✗Portal embed + admin-side inbox
- ✓4 team seats
- ✓5,000 conversations / month
- ✓1,000,000 AI tokens / month
- ✓AI assistant + human takeover
- ✓Shared inbox, notes & assignment
- ✓Website import (auto-training)
- ✓Saved replies & activity tracking
- ✗Proactive triggers
- ✗Auto-distribution to agents
- ✗Portal embed + admin-side inbox
- ✓10 team seats
- ✓20,000 conversations / month
- ✓5,000,000 AI tokens / month
- ✓AI assistant + human takeover
- ✓Shared inbox, notes & assignment
- ✓Website import (auto-training)
- ✓Saved replies & activity tracking
- ✓Proactive triggers
- ✓Auto-distribution to agents
- ✓Portal embed + admin-side inbox
- ✓20 team seats
- ✓100,000 conversations / month
- ✓25,000,000 AI tokens / month
- ✓AI assistant + human takeover
- ✓Shared inbox, notes & assignment
- ✓Website import (auto-training)
- ✓Saved replies & activity tracking
- ✓Proactive triggers
- ✓Auto-distribution to agents
- ✓Portal embed + admin-side inbox
Every feature, every plan
Prices are the monthly base; usage is metered on top and itemised on one invoice.
| Feature | Free $0/mo | Mini $25/mo | Essentials $95/mo | Plus $295/mo |
|---|---|---|---|---|
| Limits | ||||
| Team seats | 2 | 4 | 10 | 20 |
| Conversations / month | 500 | 5,000 | 20,000 | 100,000 |
| AI tokens / month | 100,000 | 1,000,000 | 5,000,000 | 25,000,000 |
| Visitor chat | ||||
| AI assistant trained on your content | ✓ | ✓ | ✓ | ✓ |
| Human takeover from the AI | ✓ | ✓ | ✓ | ✓ |
| Full widget theming (colours, icon, logo, position) | ✓ | ✓ | ✓ | ✓ |
| Auto-resolve & reopen (conversation lifecycle) | ✓ | ✓ | ✓ | ✓ |
| Document upload for the knowledge base | ✓ | ✓ | ✓ | ✓ |
| Website import (auto-train from your site) | — | ✓ | ✓ | ✓ |
| Proactive triggers (auto-open with a message) | — | — | ✓ | ✓ |
| Team inbox | ||||
| Shared team inbox with states & assignment | ✓ | ✓ | ✓ | ✓ |
| Private notes, attributed | ✓ | ✓ | ✓ | ✓ |
| Visitor profile (device, location, page) | ✓ | ✓ | ✓ | ✓ |
| Desktop notifications & sound | ✓ | ✓ | ✓ | ✓ |
| Team members with per-member permissions | ✓ | ✓ | ✓ | ✓ |
| Saved replies (shortcuts) | — | ✓ | ✓ | ✓ |
| Support activity tracking | — | ✓ | ✓ | ✓ |
| Auto-distribution to available agents | — | — | ✓ | ✓ |
| Inside your product | ||||
| Embed the portal in your own admin | — | — | ✓ | ✓ |
| Admin-side inbox widget (upline/downline chat) | ✓ | ✓ | ✓ | ✓ |
| Panel assistant on a separate admin knowledge base | ✓ | ✓ | ✓ | ✓ |
How the billing cycle works
1 · Monthly base
Your plan's price is the fixed base for each calendar month. On yearly billing you pay for 10 months and get 12.
2 · Usage on top
Each handled conversation message and the AI tokens it uses are metered at transparent per-unit rates. Quiet month, small bill.
3 · One invoice
At month's end you get a single invoice in the portal: base + usage, with the full message and token counts shown. Limits pause the AI before surprises happen.
Before you pick a plan
Will the AI make things up about my business?
It answers from your knowledge base — the pages you import and the documents you upload — and says it doesn't know rather than inventing a policy you never offered. When it can't answer, a human takes the chat.
What counts as usage?
Handled conversation messages and the AI tokens they consume. Your plan's monthly base covers an allowance; anything past it is metered at a per-unit rate and itemised on one invoice at the end of the month.
What happens when I hit my plan's limit?
The AI pauses until the next cycle or an upgrade — your team can still reply by hand, and you get a warning at 80% long before the ceiling.
Can I use this inside my own admin panel?
Yes, two ways. The whole support portal can live in an iframe inside your product, and a second widget turns your back-office into an internal inbox where staff chat with their upline and downlines and ask a panel-specific assistant.
Do my conversations have to go to a third-party AI?
No. The AI provider is a configuration switch — point it at a local model running on your own hardware and no message content leaves your infrastructure.
Can I change plans or cancel?
Any time. Plans are month to month; yearly billing simply pays for ten months and gives you twelve. Upgrades take effect immediately, and limits follow the new plan the moment it's applied.
Not sure which plan fits?
Tell us your traffic and team size — we'll say which tier you actually need, including the free one.