Pricing · Essentials
The Essentials plan
The complete desk: triggers, auto-routing, and chat inside your own panel.
$95 /month + usage
| What's included | Essentials |
|---|---|
| Limits | |
| Team seats | 10 |
| Conversations / month | 20,000 |
| AI tokens / month | 5,000,000 |
| Visitor chat | |
| AI assistant trained on your content | ✓ Included |
| Human takeover from the AI | ✓ Included |
| Full widget theming (colours, icon, logo, position) | ✓ Included |
| Auto-resolve & reopen (conversation lifecycle) | ✓ Included |
| Document upload for the knowledge base | ✓ Included |
| Website import (auto-train from your site) | ✓ Included |
| Proactive triggers (auto-open with a message) | ✓ Included |
| Team inbox | |
| Shared team inbox with states & assignment | ✓ Included |
| Private notes, attributed | ✓ Included |
| Visitor profile (device, location, page) | ✓ Included |
| Desktop notifications & sound | ✓ Included |
| Team members with per-member permissions | ✓ Included |
| Saved replies (shortcuts) | ✓ Included |
| Support activity tracking | ✓ Included |
| Auto-distribution to available agents | ✓ Included |
| Inside your product | |
| Embed the portal in your own admin | ✓ Included |
| Admin-side inbox widget (upline/downline chat) | ✓ Included |
| Panel assistant on a separate admin knowledge base | ✓ Included |
Who Essentials is for
- ✓ Support teams of up to 10 with real chat volume
- ✓ Operations that want chats auto-routed to available agents
- ✓ Products that need proactive triggers and chat inside their own admin panel
Billing cycle
$95 base each month, plus metered usage (per handled message and per 1,000 AI tokens). Yearly billing gives you 2 months free. If you reach 20,000 messages, the AI pauses until the next cycle or an upgrade — no surprise bills.
Need one feature from a higher tier?
The admin-side inbox and the oversight graph can be switched on for a single account without changing its plan. Ask us.